Last updated: 7 October 2026
1. Who we are
The website www.prodelmec.it (the “Website”) is operated by:
Prodelmec di Ermanno Francolini, sole proprietorship
VAT number IT09688490581
REA RM-798383
Email: info@prodelmec.it
(hereinafter “Prodelmec” or “the Seller”).
2. Scope
2.1. These terms govern the distance sale, through the Website, of the products offered by Prodelmec.
2.2. A “Consumer” is a natural person who buys for purposes outside their trade, business, craft or profession. Consumers are protected by Italian Legislative Decree 206/2005 (the “Consumer Code”). Anyone who buys giving a VAT number is considered a “Business Customer”: the provisions reserved to Consumers, indicated case by case, do not apply to them.
2.3. The applicable terms are those published on the Website when the order is sent. Prodelmec may change them at any time; changes do not apply to orders already sent.
3. Products, prices and shipping costs
3.1. The main characteristics of the products are described on their product pages. Images are for illustration only and may differ slightly from the product.
3.2. All prices are in euros and include VAT.
3.3. At present, sales are limited to delivery addresses in Italy. Shipping costs, including VAT, and any free-shipping thresholds are shown in the cart and in the order summary, before payment.
3.4. Product availability is updated in real time. If, because of an error or an exceptional event, an ordered product is not available, Prodelmec will inform the Customer and refund any amount already paid for that product without delay, and in any case within 14 days.
4. Conclusion of the contract
4.1. To buy, the Customer adds products to the cart, enters the required details, chooses a payment method and confirms with the “Place order” button, which implies an obligation to pay. Before confirming, the Customer can check and correct the details entered.
4.2. By sending the order the Customer declares that they have read and accepted these terms and the privacy policy.
4.3. The contract is concluded when Prodelmec sends the Customer the order confirmation email, which includes the order summary and a link to these terms. The Customer is advised to keep it.
4.4. The contract is concluded in Italian (or in English, if the order is placed from the English version of the Website). Prodelmec keeps a copy of the order, which the Customer can request by writing to info@prodelmec.it.
5. Payment
5.1. Payment is made when the order is placed, using one of the methods shown at checkout.
5.2. Payments are handled directly by specialised providers (such as Stripe and PayPal) over secure connections: Prodelmec does not receive or store payment card details.
5.3. If payment fails, the order is not processed.
6. Invoice
6.1. On request, by selecting “Request an invoice” at checkout, Prodelmec issues an electronic invoice. Consumers only need to give their tax code; Business Customers are asked for their VAT number, company name and SDI recipient code or PEC address.
6.2. The invoice is issued with the tax details entered when the order is placed: the Customer is advised to check them carefully before confirming.
7. Delivery
7.1. Products are delivered by courier to the address given by the Customer. Delivery takes place within 30 days of the conclusion of the contract; otherwise the Consumer has the rights provided by art. 61 of the Consumer Code.
7.2. Any periods when shipping is suspended (for example for holidays) are shown on the Website before purchase.
7.3. The risk of loss of or damage to the products passes to the Consumer only when they, or a third party designated by them other than the carrier, take physical possession of them (art. 63 of the Consumer Code).
7.4. On delivery the Customer is advised to check that the parcel is intact and to report any damage to the courier, accepting the delivery with reservation. For Consumers, failure to do so does not affect the legal guarantee rights.
7.5. If delivery fails because the recipient is absent, the courier leaves a notice and tries again; if the second attempt also fails, the goods return to Prodelmec, which will contact the Customer to arrange a new shipment at the Customer’s expense.
8. Right of withdrawal (Consumers only)
8.1. The Consumer has the right to withdraw from the contract, without giving any reason and without penalty, within 14 days of the day on which they, or a third party designated by them other than the carrier, receive the products. If the order includes several products delivered separately, the period runs from delivery of the last one.
8.2. To withdraw, before the deadline the Consumer can:
- use the “Make a return” function on the Website, giving their name, order number and email address (art. 54-bis of the Consumer Code);
- or send the completed withdrawal form to info@prodelmec.it.
Prodelmec confirms receipt of the withdrawal by email without delay, stating the content of the notice and the date and time it was received.
8.3. The Consumer returns the products without undue delay, and in any case within 14 days of notifying the withdrawal, to the address provided by Prodelmec. The deadline is met if the products are sent before it expires. The direct cost of returning the products is borne by the Consumer.
8.4. Prodelmec refunds all payments received, including the initial delivery costs (up to the cost of standard delivery), without undue delay and in any case within 14 days of the day it is informed of the withdrawal. The refund is made using the same payment method used for the purchase, at no cost to the Consumer. Prodelmec may withhold the refund until it has received the products or until the Consumer has supplied evidence of having sent them back, whichever is earlier.
8.5. The Consumer is liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
9. Legal guarantee of conformity
9.1. All products are covered by the legal guarantee of conformity provided by art. 128 and following of the Consumer Code. Prodelmec is liable to the Consumer for any lack of conformity existing at the time of delivery that becomes apparent within two years of delivery. Unless proven otherwise, defects that become apparent within one year of delivery are presumed to have existed at that time. Claims for a defect are time-barred 26 months after delivery (art. 133 of the Consumer Code).
9.2. To use the guarantee, the Consumer writes to info@prodelmec.it describing the defect and, where possible, attaching photos or videos. Prodelmec explains how to proceed and bears the cost of shipping the defective product.
9.3. The Consumer is entitled to have conformity restored by repair or replacement, free of charge, or, in the cases provided by law, to a price reduction or to termination of the contract.
9.4. The guarantee does not cover damage caused by improper use, neglect, unauthorised work or normal wear of consumable parts, such as soldering iron tips.
9.5. For Business Customers the guarantee is governed by art. 1490 and following of the Italian Civil Code: defects must be reported within 8 days of discovery and claims are time-barred one year after delivery (art. 1495 of the Civil Code).
10. Support and complaints
For technical support, information or complaints the Customer can write to info@prodelmec.it. Prodelmec replies on working days.
11. Personal data
The Customer’s personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR), as described in the privacy policy.
12. Governing law and jurisdiction
12.1. The contract is governed by Italian law. The mandatory rules protecting the Consumer remain unaffected.
12.2. Disputes with the Consumer fall under the jurisdiction of the court of the Consumer’s place of residence or domicile (art. 66-bis of the Consumer Code).
12.3. The Consumer may, on a voluntary basis, use the alternative dispute resolution (ADR) procedures provided by art. 141 and following of the Consumer Code.